I just finished reading a breathtakingly arrogant interview with Ivan Seidenberg, the CEO of Verizon, the nation's largest telephone company. And the philosophy of "we don't have to care, we're the phone company!" is laid bare time and again through the interview.
"Why in the world would you think your [cell] phone would work in your house?" he said. "The customer has come to expect so much. ..." [But] Seidenberg said it's not Verizon's responsibility to correct the misconception by giving out statistics on how often Verizon's service works inside homes or by distributing more detailed coverage maps, showing all the possible dead zones.
It's important to note, however, that they became the largest through acquisitions, not by providing quality services or customer support.Of course, Seidenberg then goes on to explain how his company's "[P]riority No. 1, No. 2, and No. 3," is the preemption of state regulations. Especially regulations that might, oh let's say, make them disclose more information about their crappy service reliability, byzantine fee structures, or draconian cancellation policies when you find that the misleading coverage area somehow doesn't reach through the paper-thin walls of your home!I wonder if his company's phones get good reception when they're shoved up his... nevermind.