Anybody who knows me knows that when I have a new toy, it sucks up all my attention like some kind of black hole. On Thursday I got a new mobile phone, a SonyEricsson P910a, which is part phone, part PDA, and all cool.
There is much that I have loved over the years about my PDA, the venerable Tungsten T. Unfortunately, the lame SOBs at PalmOne (nee Palm) have made it increasingly difficult to stand by my old stand-by. It seems that customer service and support have gone the way of the Dodo at PalmOne, and judging by the numbers of colleagues who have sworn off ever buying another Palm device, PalmOne itself is probably well on its way to extinction. As best I can tell, they exist these days primarily to license their operating system to the folks at Handspring… who actually know how to serve customers. (more…)