Why United Airlines Sucks, Reason 82
I received this in my email today from the nitwits at United Airlines…
From: United Mileage Plus [mailto:email@info.united.com]
Sent: Wednesday, May 14, 2008 8:55 AM
To: ray@*****
Subject: New policy for flights less than 500 miles==========================================
United Mileage Plus(R)
==========================================******************************************
Please note our new accrual policy, effective July 1, 2008
******************************************Dear Mr. Raymond Everett,
To ensure that Mileage Plus miles earned toward elite status
and award travel on United are aligned with actual miles
flown, we are revising our base accrual policy. Beginning
July 1, 2008, for flights of less than 500 miles, passengers
will earn redeemable miles equal to the actual miles flown.
Elite Qualifying Miles (EQM) will also be awarded based on
actual miles. Elite Qualifying Segments (EQS) are not
affected.This new mileage accrual structure will apply to travel on
or after July 1, 2008, regardless of when the travel was
ticketed. Flights of less than 500 miles flown on or before
June 30, 2008, will accrue Mileage Plus miles under the
previous policy of a minimum mileage accrual per individual
segment flown.
In other words, whenever I used to fly from San Francisco (SFO) to Las Vegas (LAS) on United, the actual air miles are 418. But to make things simple, United — and most domestic airlines — would round things up and give an even 500 miles worth of frequent flyer points. So on SFO to LAS, I was getting a bonus of 82 measly miles.
However, in United Airlines constant quest to alienate customers and generally behave in the most dickish manner possible, suddenly those 82 miles have become a bridge too far.
United used to be my favorite airline, now they’re just an absurd mockery of all that is worst about US-based airlines.
I will once again renew my call for the mass resignation of the brainless morons who run United Airlines. I am also renewing my call that foreign air carriers be allowed to offer domestic service within the US. I doubt ANA or Singapore Air would begrudge me those 82 miles, and they’d probably do it on time, in better quality, and without a chip on their shoulder.
Until that day, I need to check but I think Southwest and Virgin America will still spot me those 82 miles. I wouldn’t be surprised if other airlines would as well. If so, you can guess which airline will not be my carrier of choice for short flights!


July 20th, 2009 at 4:10 pm
I was a management employee at UA who left before my job was downsized. I can really appreciate the frustration of customers by the employees. The management does not care and really just wants to get their parachutes and avoid union confrontation. I think it is a foregone conclusion that United will fold and the employees know it. I blame 50/50 the unions and the management especially at WHQ who does not reign in the employee abuse at this self-insured company. The stockholders should ask UA their costs of FMLA, Workers’ Compensation and Sick Leave abuse. If this were reigned in alone through proper management, the company would have money to pay the good employees who come to work everyday, pay for updated equipment and outfit stations. It is a sad day for this company that will not be around any longer than the next 5 years. Legacy airlines are dinosaurs who have not changed with the global economy.
February 3rd, 2011 at 8:32 pm
I read your blog and see that we have something in common: we’ve been treated badly by United. I recorded a video on YouTube and all the airline employees and apologists are flaming me. Please go to http://bit.ly/f9oREY and leave a comment. I could use the support.
I also describe my experience, where a United employee threatened to punch me, on my blog at http://bit.ly/fEmXGF and http://bit.ly/eYMyQw
Best regards,
Larry Bodine
Business Traveler
630.942.0977
Lbodine@LawMarketing.com
http://www.larrybodine.com